Privacy Policy

1. Who We Are

AirTkt Reservation Services is operated by AIRTKT SERVICES LLC, located at 1070 Morris Ave Apt 1147, Union, NJ 07083, United States. We manage advertising and marketing for Sea and Sky Travel Solutions Private Limited, an IATA-accredited travel agency that provides all booking and travel services. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect various types of information to provide you with professional flight booking and travel services:

• Identity Information: Full names, dates of birth, passport numbers, government-issued identification details, and nationality for all passengers
• Contact Information: Phone numbers, email addresses, and mailing addresses used for booking confirmation and travel updates
• Payment Information: Credit card numbers, debit card details, bank account information, and billing addresses required to process bookings and payments
• Travel Preferences: Preferred airlines, seat assignments, meal requests, loyalty program numbers, TSA PreCheck/KTN information, and special service requirements
• Call Records: Recordings of phone conversations with our agents, call timestamps, duration, and content for quality assurance and service improvement
• Booking History: Complete records of all flights you've booked through us, cancellations, changes, and interactions with our services
• Device Information: IP addresses, browser types, device identifiers, and operating systems when you access our website or communications

3. How We Use Your Information

We use the information we collect for the following purposes:

• Flight Booking & Reservation: Processing flight bookings, creating airline reservations, and maintaining your booking records
• Passenger Management: Setting up passenger information with airlines, special service requests, meal preferences, and seat assignments
• Confirmation & Communication: Sending booking confirmations, itineraries, flight updates, cancellations, and reminders via email and phone
• Customer Service: Providing support for changes, cancellations, refunds, and answering inquiries about your reservations
• Payment Processing: Charging your payment method for flights, fees, and services rendered
• Quality Assurance: Reviewing call recordings and interactions to improve service quality and train our agents
• Legal Compliance: Maintaining records required by aviation regulations and responding to lawful requests from authorities

4. How We Share Your Information

Your information is shared only as necessary to provide travel services and for legitimate business purposes:

• Airlines & Carriers: Your passenger information, preferences, and special services are transmitted to airlines to create and manage your reservations
• Global Distribution Systems (GDS): Booking information is shared with Amadeus, Sabre, and other GDS systems that airlines use to manage reservations
• Payment Processors: Payment information is shared with our credit card processors and acquiring banks to process your payments securely
• Sea and Sky Travel Solutions: All booking and travel services are provided by Sea and Sky Travel Solutions Private Limited, our IATA-accredited partner
• Legal Requirements: We disclose information when required by law, regulation, or valid government requests

5. Data Retention

We retain your information for specific periods depending on the type of data:

• Booking Records: Flight booking information, itineraries, and reservation details are retained for 7 years for accounting, audit, and legal compliance purposes
• Call Recordings: Phone call recordings are retained for 12 months for quality assurance and dispute resolution, then securely deleted
• Payment Information: Payment card details are not stored by us; they are processed and retained by our payment processor in accordance with PCI DSS compliance standards
• Marketing Communications: If you opt in to marketing emails, we retain your contact information until you unsubscribe
• Legal Holds: Information subject to litigation holds or regulatory investigations is retained as required by law

6. Data Security

We employ industry-standard security measures to protect your information from unauthorized access, alteration, and disclosure. Our website uses SSL/TLS encryption for secure communication. All customer data is stored on secure servers with restricted access controls. We conduct regular security assessments and maintain compliance with payment card industry standards. However, no security system is impenetrable, and we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your booking reference numbers and passwords.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information in our records
• Deletion: You can request deletion of your information, subject to legal and business retention requirements
• Opt-Out: You may opt out of marketing communications by following unsubscribe links in emails or contacting us directly
• Non-Discrimination: We do not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at contact@airtktreservationservices.online or (888) 654-3870.

8. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the CCPA. We collect personal information as described above. You have the right to know what personal information we collect, the right to delete your information (with exceptions), and the right to opt-out of any sales or sharing of your data (we do not sell your information). You may submit a verified consumer request to exercise these rights by contacting contact@airtktreservationservices.online. We will not discriminate against you for exercising your CCPA rights.

9. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your experience. These cookies help us understand how you use our site, remember your preferences, and provide relevant information. You can control cookie settings through your browser. Third-party analytics services may collect information about your usage. We respect your privacy choices and comply with "Do Not Track" requests where applicable.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with information, we will delete such information and terminate the child's account. For travel involving minors, we collect information from parents or legal guardians as required for airline operations.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the effective date and prominently displaying changes on our website. Your continued use of our services constitutes your acceptance of the updated policy.

12. Contact Information

AirTkt Reservation Services
AIRTKT SERVICES LLC
1070 Morris Ave Apt 1147
Union, NJ 07083
United States

Email: contact@airtktreservationservices.online
Phone: (888) 654-3870
Website: https://airtktreservationservices.online/

If you have questions about this privacy policy or our privacy practices, please contact us using the information above.